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FAQ

What is AlvoFit?
What is AlvoFit?

AlvoFit is a healthy meal prep supplier in Singapore that provides convenient healthy meals for the week. We follow DASH (Dietary Approaches to Stop Hypertension) diet to lower your blood pressure and your LDL (bad cholesterol). Our philosophy is to help you fuel your body with the right nutrients to reach your goal, whether gaining muscles or losing fat, in the most convenient way.

Ordering and payments
Ordering and payments

All ordering is processed online at www.alvofit.com.sg. Customers are billed directly on the website and Alvo Pte Ltd will be the name of the company that appears on the payment records (bank statements).

Delivery
Delivery

We deliver your meals on every Tuesday and Friday and we reserve the rights to apply extra delivery charges on special requests.

Delivery time is subject to change with respect to the situation and traffic condition. 

Any change in delivery address requires a notification time of at least 48 hours before delivery. 

If we can’t contact you or are unable to deliver to you upon arrival of your delivery address, we will have to charge you $15 for re-delivery fee for subsequent delivery. 

**NO DELIVERIES ON PUBLIC HOLIDAY** If the delivery is fall on public holiday, we will deliver your meals one day before public holiday.  

Who will deliver my meals?
Who will deliver my meals?

Your order will be delivered by our in house driver. On a maximum capacity day, we will also have a delivery partner to ensure your order gets to you as quickly as possible.

Where do you deliver to?
Where do you deliver to?

Islandwide delivery is available in Singapore. However, all special pass-protected areas including Sentosa and Tuas are subject to change

How do you control food safety?
How do you control food safety?

Food safety and food hygiene has always been our top priority, thus, our meals are produced and packed in a ISO 22000 certified kitchen. We deliver our meals with chilled truck to meet ISO 22000 standard and freshest.

Have an issue with your order?
Have an issue with your order?

Drop us an email at sales@alvofit.com.sg with all the relevant information and details, and we will be happy to help

What is DASH diet?
What is DASH diet?

Dash diet is specially designed to stop hypertension. DASH diet consists of having less than 2300mg of sodium a day, which is equivalent to one tablespoon of salt. All our meals are less than 700mg of sodium to ensure that you meet the DASH diet requirements

Cut-off time
Cut-off time

Cut-off times are every Thursday 12:00pm.

Is there any delivery fee?
Is there any delivery fee?

ALL islandwide deliveries are FREE. However, all special pass-protected areas including Sentosa and Tuas are subject to change. Any change in delivery address requires a notification time of at least 48 hours before delivery.

If we can’t contact you or are unable to deliver to you upon arrival of your delivery address, we will have to charge you $15 for re-delivery fee for subsequent delivery

What happens if I am not around when my meal arrives?
What happens if I am not around when my meal arrives?

We will call or text you when we arrive, let us know if you would like us to leave the meal at your door. If we can’t contact you or are unable to deliver to you upon arrival, we will have to charge you $15 for re-delivery fee for subsequent delivery.

How can delivered food taste great?
How can delivered food taste great?

All our meals are ready to be consumed. You can also place your meal in the fridge and consume it within 3 days to ensure the freshness. We recommend you follow the heating instructions before consumption

Can I order your meals for my party or event?
Can I order your meals for my party or event?

Please contact our Customer Support at sales@alvofit.com.sg if you wish to order our food for your private or corporate parties

Changing delivery date
Changing delivery date

If you are requesting to change your delivery date, you must contact us before the weekly cut-off time (12:00pm Thursday) or we will not accept any changes

Please contact us at sales@alvofit.com.sg for any changes 

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